Raintees works hard to give you the highest quality goods that give back along with swell customer service. If you are not in love with your Raintees, we will issue you an exchange, online store credit or refund as long as your goods are not damaged, used or worn. Please contact us by email or phone within 7 days of receiving your purchase for a RA (Return Authorization). No return will be accepted without a RA.
Also make sure:
Ship the Return Package to:
5055 Enterprise Blvd.
Toledo, OH 43612
Shipping and handling
To track your Raintees order click the link to your shipping carrier below and enter your tracking number.
We ship Monday-Friday excluding holidays. All shipping includes delivery information. Once your Raintees package is given to the shipping carrier, it becomes that carriers responsibility, and raintees.com is no longer liable. Packages are left either in your mailbox or can possibly be left on your porch. Raintees.com is not responsible for lost, stolen, or damaged packages.
You may purchase a gift card through www.raintees.com. We offer gift cards in any amount and we can send them to you or to the person receiving the gift card.
Gift Card Policy
Gift cards can be used online only at www.raintees.com. *Please note, that gift cards are handled as legal tender. Therefore; if a gift card is lost, a replacement cannot be issued.
We try our hardest to have stock of all items on our site at all times. If we are out of stock of the item you ordered we will notify you by email or phone. We apologize for this inconvenience and work hard to make sure this does not happen.
Sorry, but no orders can be canceled once placed. If you want a different size other that what you ordered just call or email within 1 hour of order confirmation and we will work with you to get what you need.
If you choose to refuse your shipment from raintees.com your original shipping fees will not be refunded. Also, a $10.00 or 20% re-stocking fee (whichever is greater) will be deducted from your refund.
Digitally printed items
If any of your items are digitally printed (noted in product descriptions), they are not available for returns or exchanges. These items were printed for you and there is no way for us to accept exchanges without harming the environment and creating unnecessary waste. Please contact firstname.lastname@example.org with any questions you have before placing your order!